We have an exciting opportunity for a Service Manager with our client based in Leixlip, Kildare. Reporting to the Operations Manager, the successful candidate will oversee key after-sales technical activities, drive best practices, and ensure seamless service delivery for the customer. This is a permanent position with an attractive benefits package. If you are an experienced sustaining lead or service/ contract manager with a vendor, this role would be highly suited to you.
Key Responsibilities:
- Manage after-sales technical activities and ensure the service team meets contractual commitments.
- Drive best practices and innovative service solutions.
- Collaborate with account management to identify revenue opportunities.
- Ensure operational performance aligns with customer and internal KPIs.
- Act as a role model for safety (SHE) and quality standards.
- Build customer trust and contribute to future sales.
- Focus on team development, engagement, and succession planning.
- Influence new equipment design to enhance serviceability.
Minimum requirements:
- Must have 6+ years in advanced technology or the semiconductor industry.
- Strong leadership, relationship development, and managing/ motivating large teams.
- Excellent customer management/ change management experience.
- Experience managing business costs, overheads, gross profits, ensuring alignment with financial goals and ensuring operational efficiency.
- Strong commercial, technical, and problem-solving skills.
- Knowledge of ISO 9001, 14001, and 45001.
For a confidential discussion about this opportunity, please contact Ranait Coughlan
ranait.coughlan@collinsmcnicholas.ie
(090) 6450664 (01) 66 200 88