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Service Delivery Manager

  • Sector: Engineering
  • Contact Email: brian.stack@collinsmcnicholas.ie
  • Job Ref: 23775

Job Opportunity: Service Delivery Manager

We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. You’ll drive efficiency and optimize processes to ensure high-quality service delivery that meets customer expectations.

Job Responsibilities

  • Ensure successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards.

  • Meet customer service level agreements by maintaining a high quality and safety standard.

  • Coordinate and lead all activities in line with agreed processes and procedures.

  • Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability.

  • Collaborate with UK and Headquarters technical support teams to resolve complex issues.

  • Use a mobile web-based application to log all work activities efficiently.

  • Close out project-related non-conformance reports (NCRs) promptly and integrate lessons learned.

  • Support a customer-focused environment, consistently delivering exceptional service.

  • Work autonomously or as part of a high-performing team.

  • Utilise data analysis tools for system diagnostics and fault resolution.

Job Requirements

  • Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant.

  • Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics.

  • Strong understanding of service delivery processes and operational excellence.

  • A full, clean driving license.

  • Excellent communication and coordination skills.

  • Commitment to safety, quality, and customer satisfaction.

  • Flexible and able to respond to on-call needs or emergencies.

  • Demonstrated ability to work independently or within a collaborative team.

  • Knowledge of non-conformance reporting tools and continuous improvement principles.

  • Strong problem-solving and troubleshooting capabilities.

For more information or to apply, please contact Brian Stack.

brian.stack@collinsmcnicholas.ie

090 9703030