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Service Delivery Manager

  • Sector: Engineering
  • Contact Email: brian.stack@collinsmcnicholas.ie
  • Job Ref: 23775

Job Opportunity: Service Delivery Manager

We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. You’ll drive efficiency and optimize processes to ensure high-quality service delivery that meets customer expectations.

Job Responsibilities

  • Ensure successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards.
  • Meet customer service level agreements by maintaining a high quality and safety standard.
  • Coordinate and lead all activities in line with agreed processes and procedures.
  • Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability.
  • Collaborate with UK and Headquarters technical support teams to resolve complex issues.
  • Use a mobile web-based application to log all work activities efficiently.
  • Close out project-related non-conformance reports (NCRs) promptly and integrate lessons learned.
  • Support a customer-focused environment, consistently delivering exceptional service.
  • Work autonomously or as part of a high-performing team.
  • Utilize data analysis tools for system diagnostics and fault resolution.

Job Requirements

  • Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant.
  • Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics.
  • Strong understanding of service delivery processes and operational excellence.
  • A full, clean driving license.
  • Excellent communication and coordination skills.
  • Commitment to safety, quality, and customer satisfaction.
  • Flexible and able to respond to on-call needs or emergencies.
  • Demonstrated ability to work independently or within a collaborative team.
  • Knowledge of non-conformance reporting tools and continuous improvement principles.
  • Strong problem-solving and troubleshooting capabilities.

For more information or to apply, please contact: Brian Stack

Email: brian.stack@collinsmcnicholas.ie

Phone: 090 9703030