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Freight Forwarding Team Manager

We are seeking an experienced Freight Forwarding Team Manager to lead and oversee our clients team in delivering seamless logistics solutions. The ideal candidate will have a strong background in freight forwarding, exceptional organizational and communication skills, and a proven ability to manage and motivate a team. This role involves both strategic planning and day-to-day operational oversight.

This role is based onsite in Carrigtwohill

Key Responsibilities:

Team Leadership & Management:

  • Manage and supervise a team of freight forwarders, logistics coordinators, and support staff.

  • Assign workloads, set priorities, and ensure deadlines are met.

  • Conduct performance reviews, provide coaching, and foster professional development within the team.

Freight Forwarding Operations:

  • Oversee all freight forwarding processes, including air, sea, and road shipments.

  • Ensure compliance with international trade regulations, customs requirements, and company policies.

  • Address and resolve escalations related to shipping, documentation, or customer concerns.

Client Relations:

  • Serve as the point of contact for key clients, providing updates on shipment status and addressing concerns.

  • Develop and maintain strong client relationships to ensure customer satisfaction.

  • Identify opportunities to enhance service offerings and grow client accounts.

Process Improvement & Strategy:

  • Analyze workflows and identify areas for process optimization.

  • Develop strategies to improve operational efficiency, cost savings, and overall performance.

  • Stay updated with industry trends, technologies, and regulatory changes.

Key Qualifications & Experience:

  • Minimum 5+ years of experience in freight forwarding, with expertise in air, sea, and road freight.

  • Demonstrated experience managing and leading a team in a logistics environment.

  • Strong knowledge of freight management systems and tools.

  • Familiarity with customs procedures, Incoterms, and trade compliance requirements.

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and logistics software.

  • Excellent leadership, communication, and interpersonal skill

For a confidential discussion and more information on the role, please contact Jessica Kennedy

jessica.kennedy@collinsmcnicholas.ie

021 2427110