My client based in Citywest, Co Dublin is seeking a proactive and detail-oriented Customer Service Specialist (CSS) to manage the end-to-end quote-to-cash process primarily for a manufacturing site, with occasional support across multiple locations. This is a hybrid role with 2 days from home and 3 days on site.
The CSS will work closely with customers, the sales team, and internal partners to ensure accurate and timely quotes, part builds, and purchase orders. In this role, the CSS will take ownership of the entire order lifecycle, from initial quote through to order fulfillment, and drive resolution of any potential issues that may affect timely delivery. Additionally, the CSS will help identify process improvements, mentor junior customer service reps, and contribute to department-wide projects and initiatives.
Key Responsibilities:
Actively participate in site safety events including safety stand-downs, monthly safety meetings, SMATs, and contribute to targeted safety improvements.
Support and ensure the safety and well-being of all team members at all times.
Own and manage the accurate entry of customer purchase orders within 24 hours of receipt for a designated group of customers, supporting multiple manufacturing sites as needed.
Proactively manage and communicate the status of sales orders until 100% fulfillment.
Identify at-risk orders and expedite internal actions to meet delivery deadlines, including scheduling meetings with internal teams and customers.
Work closely with Quality, Engineering, Supply Chain, Production, and other departments to resolve issues, such as change orders and internal holds.
Track and report on metrics related to order status and fulfillment, identifying opportunities for continuous improvement.
Coordinate communication between customers and the Customer Development Group to ensure timely responses on all RFQs and part build requests.
Follow up on open requests and provide early warning to the customer when parts are at risk of not being quoted or built within the promised timeline.
Drive continuous improvement projects to eliminate waste, improve customer service, and enhance overall operational efficiency.
Initiate and document process improvements, collaborating with cross-functional teams to implement changes that enhance performance.
Participate in site-specific and cross-site initiatives such as Lean Improvement Teams, PO Compliance, Sample Process, and Customer Focus Teams.
Qualifications:
2+ years of experience in customer service, order management, or a related role in a manufacturing or industrial environment.
Knowledge of the quote-to-cash process and familiarity with manufacturing processes.
Experience with project management and process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Why apply?
22 days annual leave
8% performance bonus
6% pension contribution
Hybrid – 2 days at home 3 on site
If you are a motivated, detail-oriented individual with a passion for customer service and continuous improvement, we encourage you to apply!
For a confidential discussion and more information on the role, please contact Sarra Hadi
sarra.hadi@collinsmcnicholas.ie
090-6478104