We are currently working alongside a family owned manufacturing company based in Dublin 15 to hire a Customer Service Rep to join their organisation. This is a Hybrid role - 2 days in the office and 3 days from home (once training is complete), offering flexible hours and attractive benefits.
The role:
Key Responsibilities:
- Sales Order Processing: Handle sales order administration, including export documentation and pricing.
- Logistics Management: Manage service from logistics providers and negotiate new routes as needed.
- Rebate and Credit Note Processing: Generate and process rebates and credit notes across territories.
- Key Account Management: Coordinate team efforts for managing key accounts and collaborate with relevant functions.
- Order Prioritisation: Schedule and prioritise orders, considering supply chain capacities and coordination with other territories.
- Customer Relationship Management: Maintain proactive communication with key customers, understand their needs, and anticipate movements.
- Customer Service Support: Serve as contact for customer queries, complaints, and support requests, ensuring timely resolution.
- Performance Monitoring: Define and review reports, document procedures, and record non-conformances using Quality systems.
- Training: Plan ongoing training aligned with quarterly performance contracts.
- Additional Support: Provide reception and phone coverage when needed, and ensure correct pricing and billing from transport companies.
- Ad-hoc Duties: Assist with any other duties to meet business and customer needs.
Requirements:
- Fluent in English & Polish.
- Educated to Degree level or equivalent qualification in related discipline.
- Experience managing customer accounts with the ability to solely manage all aspects of customer accounts.
- Detail-oriented and organised.
Benefits:
- Healthcare
- Pension after probation
- 2 days in office 3 days from home
- bonus after 1 years service
- Flexible working hours
For a confidential discussion and more information on the role, please contact Sarra Hadi
sarra.hadi@collinsmcnicholas.ie
090-6478104