We are seeking a dedicated Customer Service and Sales Support Specialist to join our clients Limerick based team. The successful candidate will work in collaboration with the internal sales team to ensure seamless customer experiences and contribute to the growth of the company. This role will be responsible for handling customer inquiries, resolving issues, and providing timely support while working alongside sales representatives to drive customer satisfaction and retention.
Key Responsibilities:
- Act as the main point of contact for customers, responding to inquiries, addressing concerns, and providing product/service information.
- Assist the sales team by managing customer orders, processing requests, and ensuring timely delivery of services/products.
- Collaborate with the sales team to identify sales opportunities, upsell products, and increase revenue by providing exceptional customer service.
- Help track customer feedback and deliver insights to the sales team to improve future customer interactions.
- Process and resolve customer complaints or issues related to products or services in a timely manner, ensuring positive outcomes.
- Maintain accurate customer records and sales data in the CRM system, ensuring all relevant information is up to date.
- Provide post-sale support, including order follow-ups, customer satisfaction surveys, and troubleshooting.
- Help organize promotional campaigns and ensure customers are informed about new offers and product updates.
- Coordinate with internal teams, including logistics, product, and marketing, to resolve customer issues and provide complete solutions.
Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work effectively with internal teams, especially the sales department.
- Proficient in CRM software and Microsoft Office Suite.
- Customer-oriented with a passion for delivering exceptional service.
- Strong attention to detail and organizational skills.
- Ability to multitask and handle a high volume of inquiries efficiently.
Experience:
- 2+ years of experience in customer service, sales support, or related fields.
- Previous experience working with sales teams is preferred.
For a confidential discussion and more information on the role, please contact Jessica Kennedy
jessica.kennedy@collinsmcnicholas.ie
021 2427110