Our client, a global healthcare leader is keen to hire a Junior Complaint Analyst to join their team in Sligo on an initial 6-month contract with potential for further extension. As a Junior Complaint Analyst, you will be reporting to the Quality Assurance Front Line Lead. The Device Complaint Department is a segment of the Quality Assurance organization.
The role provides immediate Quality Assurance support to customer and affiliate organisations as well as Manufacturing operations in response to customer feedback.
Responsibilities (Full job description available on request):
As a Junior Complaint Analyst, you will be responsible for the following:
Ensure all documentation is aligned with company requirements, MDR/MDD and ISO regulations where applicable.
Review all product complaints on the electronic Customer Complaint database system for compliance with Customer Complaint registration procedures.
Critically reviews affiliate-assigned complaint classification to ensure that affiliate employees identify, record, code, classify, investigate all device complaints.
Proactively investigate and address customer complaints and/or repair data to identify potential issues and prevent/minimise market impact.
Support Service Centre personnel and International Pumps Team with additional verbiage or requirements that are needed in response to the complaint.
Provide back-up to colleagues and rotate specific tasks as required to provide as continuous and seamless service to the business as possible.
Run weekly, monthly, quarterly, and annual reports from the Customer Complaint database, for presentation in regular complaint & trend review meetings.
Where specifically trained, manage all aspects of administration of the Customer Complaint system including initial training, system access, approval of users, communication of system changes and upgrades and any other system related issues, relevant to the user community.
Ideal background:
A third level certificate or higher qualification; or alternatively be educated to Leaving Certificate or equivalent level with a minimum of 2 years’ experience working in a regulated manufacturing or quality environment.
Excellent interpersonal skills with the ability to work independently and in teams with infrequent supervision and reviewing.
Experience working knowledge of recognized Quality Management Systems and Global Medical Device regulations (e.g. ISO9001/ ISO13485/ ISO14971/ cGMP / CE
Good mathematical skills and proficiency with computer software such as Microsoft Word, Excel & Power Point. Competent Power BI user an advantage.
Auditing experience and advantage but not required.
For a confidential discussion and more information on the role, please contact Sarah Flynn
sarah.flynn@collinsmcnicholas.ie
+353 719108060