We have an exciting opportunity for a Front Office Manager to join an established 4-star hotel based in Kilkenny. This is a full-time, permanent position, and will join a dedicated team that supports nurturing hospitality talent, offering a supportive and welcoming environment. The Front Office Manager will be responsible for ensuring a smooth process for all guests, managing the front desk team, and overseeing the scheduling for the front office division. Previous experience in hospitality is essential.
Weekend work included, typically every 2nd weekend.
Key Responsibilities:
- Handle guest comments and feedback, ensuring timely and effective follow-up.
- Respond to feedback from internal and external sources to enhance guest satisfaction.
- Provide a warm, personalized welcome, seamless check-in/out, and ensure a memorable guest experience.
- Oversee financial duties, including shift balancing, cash management, and float checks.
- Brief the Hotel Manager on all VIP arrivals and departures.
- Lead, train, and manage the Front Office team, ensuring high performance and development.
- Conduct performance reviews and manage team progress, including discipline when needed.
- Supervise the overnight team, ensuring standards, safety training, and coverage of shifts when required.
Requirements:
- 3-5 years’ experience in a Front Office Manager/Assistant Manager role within the hospitality industry.
- Proficiency in Front Office Systems, preferably HotSoft, is essential.
- Must be courteous, service-focused, and committed to delivering high standards.
- Strong team player with multitasking abilities.
- Detail-oriented and standards-driven, with a passion for career growth in hospitality.
- Excellent written and spoken English.
- Strong interpersonal, organizational, and communication skills.
For a confidential discussion and more information on the role, please contact Megan O’Doherty
megan.odoherty@collinsmcnicholas.ie
021-4911066