French and Dutch Customer Service Specialist required with 2 years plus experience in customer service / order management function. Permanent. Galway city. Hybrid.
The Customer Service Specialist will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.
Responsibilities:
- Process all orders received via CRM system.
- Communicate proactively with internal and external customers regarding order status.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments.
- Collaborate with other departments to ensure accuracy of data maintained on SAP.
- Keeping customer account changes up to date and communicated to the commercial sales team.
- Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
- Communicate regularly with Team Lead of all changes, issues and potential concerns with any customer accounts.
- Work with central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
- Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
Requirements:
- Previous customer service experience desired preferably in the healthcare industry but not essential.
- Fluency in French, Dutch and English essential
- Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems.
- SAP or other ERP system experience a significant advantage.
For a confidential discussion and more information on the role, please contact Noeleen Stewart.
noeleen.stewart@collinsmcnicholas.ie
091-706712