Back to Job Search

IT Support Technician

  • Location: Fermanagh and Omagh
  • Job Type:Permanent
  • Sector: IT
  • Contact Email: brian.stack@collinsmcnicholas.ie
  • Job Ref: 23188

Job Opportunity: IT Support Technician

Our client is seeking a skilled and enthusiastic IT Support Technician to join their IT Department. The successful candidate will provide essential first and second-line support to all users, ensuring the smooth operation of critical business systems across multiple sites. This role involves supporting Windows server-based applications and offering both onsite and remote IT support.

Job Responsibilities:

  • Provide technical support to all staff, face-to-face, over the phone, or via email to assist in troubleshooting technical issues.

  • Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile systems.

  • Administer the helpdesk: record, update, and document incidents and requests.

  • Manage helpdesk work queues and report to management on helpdesk performance.

  • Assist with the installation, configuration, and troubleshooting of IT equipment, including desktops, laptops, printers, and mobile devices.

  • Provide ad hoc assistance to the IT manager in the completion of IT-related projects or schemes of work.

  • Share and contribute to creating and updating a support knowledge base.

  • Understanding and commitment to the importance of implementing cyber-security controls and processes.

  • Collaborate with other departments within the business.

  • Perform other duties as required by the business.

Job Requirements:

  • A minimum of 2 years’ experience in a similar role.

  • A degree in an IT discipline.

  • Valid driver’s license.

  • Excellent communication skills. Ability to explain technical issues clearly to non-technical users.

  • Knowledge of SQL and SQL Server technology, VMWare Technology, Active Directory, and Entra identity management is an advantage but not essential.

  • Strong knowledge of Microsoft Office 365.

  • Strong knowledge of Windows operating systems and PC/laptop hardware.

  • Ability to prioritize tasks, work under pressure, and meet deadlines both independently and as part of a team.

If you would like more information on this role you can contact Brian Stack

brian.stack@collinsmcnicholas.ie

090 9703030