Our client is a leading provider of advanced technology solutions within the entertainment industry. They specialize in offering a wide range of innovative products, including lottery terminals and associated equipment. With a strong commitment to delivering exceptional customer support and high-quality engineering services, our client collaborates with both local and international partners to enhance operational efficiency and system performance.
As a Field Service Engineer, you will be an essential part of the engineering team, working to meet production and customer needs.
Your responsibilities will include:
Collaborating with the local Engineering and Repair Centre team on testing, fault finding, and debugging of terminals and modules.
Traveling to customer sites internationally to assist with technical training, fault resolution, and repair activities.
Conducting on-site testing of new lottery terminal deliveries.
Developing hardware specifications for new lottery terminal bids.
Providing technical support and problem resolution for customers via phone and email.
Training lottery customer technicians either remotely or on-site.
Monitoring terminal repair activities and analyzing MTBF (Mean Time Between Failures) data.
Creating service, repair, and installation manuals for customer use.
Supporting firmware testing for printers and scanners when required.
Assisting with product life cycle management for the Engineering and Materials management group.
Requirements:
Degree or Diploma in Electronics.
Minimum of 5 years' experience in the electronics industry.
Proficient in computer packages and technical applications.
Ability to work independently and as part of a collaborative team.
Please get in touch with Cathal Herron for more information on these roles:
cathal.herron@collinsmcnicholas.ie
(090) 645 0660