Our client, a leading player in the manufacturing industry, is seeking an experienced Customer Service Team Lead to manage a team of Customer Service Representatives and Specialists to enhance customer loyalty and satisfaction, ensure a seamless and innovative customer experience by taking ownership of customer needs and fostering a customer-centric environment.
This is a permanent opportunity based fully onsite in Co. Offaly with flexible working hours.
Key Responsibilities of Customer Service Team Lead :
- Lead, mentor, and coach the customer service team to ensure performance standards are met.
- Build and maintain strong customer relationships by addressing service needs, providing innovative solutions, and maintaining a streamlined customer experience.
- Collaborate with Operations/Supply Chain to ensure customer expectations are met and exceeded, aligning resources to customer requirements.
- Manage escalated customer issues, including complaints and service discrepancies, ensuring corrective actions are communicated.
- Oversee the day-to-day operations of the team, ensuring compliance with health and safety standards and company policies.
- Support and manage customer Vendor Managed Inventory programs and ERP systems, ensuring seamless order management.
- Actively contribute to sales budgets and forecasts for key accounts.
- Ensure all customer service processes, standards, and metrics are adhered to in support of the company's customer-centric strategy.
Requirements:
- Bachelor's Degree preferred.
- 3+ years of experience in customer service or a related field.
- Ideally experience working in a regulated environment
- Strong leadership, communication, and technical knowledge of products, order management systems
Benefits include:
- Pension
- Healthcare
- Flexible start and finish times
For a confidential discussion and more information on this Customer Service Team Lead role, please contact Michelle Miley Direct: 090 6450667 michelle.miley@collinsmcnicholas.ie